At OSAM Websites, we are committed to delivering excellent service. However, if you feel that an issue has not been resolved to your satisfaction, we encourage you to raise a complaint so we can address it promptly.
To submit a complaint, please email support@osamweb.com with the subject line “Complaint.” A senior member of our management team will review your concerns, investigate the matter, and provide a response.
If you are not satisfied with the resolution, you may escalate the complaint by writing to our company directors. Please send your complaint via post to:
OSAM Websites Ltd
Brooklands House, Business Park, 58 Marlborough Rd, Lancing, BN15 8AF
A company director will conduct a thorough review and provide a response within three working days. To assist us in resolving your complaint efficiently, please include as much relevant detail as possible.
If you remain dissatisfied with the outcome, we can explore resolution through an independent mediation or arbitration service.
We value your feedback and appreciate the opportunity to improve our services.
How to Raise a Data Protection Complaint
If you have any questions or concerns about how we handle your personal data, you have the right to lodge a formal complaint with us. You can submit your complaint by emailing us at info@osamweb.com.
Once received, we will:
- Acknowledge receipt of your complaint within 30 days.
- Investigate the matter without undue delay.
- Keep you updated on our progress and notify you of the final outcome.
If you remain dissatisfied with our response or how we handle your data, you have the right to escalate your complaint to the UK’s independent privacy regulator, the Information Commissioner’s Office (ICO). You can contact them directly via the ICO website.