At OSAM Websites, we are committed to delivering excellent service. However, if you feel that an issue has not been resolved to your satisfaction, we encourage you to raise a complaint so we can address it promptly.

To submit a complaint, please email support@osamweb.com with the subject line “Complaint.” A senior member of our management team will review your concerns, investigate the matter, and provide a response.

If you are not satisfied with the resolution, you may escalate the complaint by writing to our company directors. Please send your complaint via post to:

OSAM Websites

Brooklands House, Business Park 

58 Marlborough Rd

Lancing 

BN15 8AF

A company director will conduct a thorough review and provide a response within three working days. To assist us in resolving your complaint efficiently, please include as much relevant detail as possible.

If you remain dissatisfied with the outcome, we can explore resolution through an independent mediation or arbitration service.

We value your feedback and appreciate the opportunity to improve our services.