The following terms and conditions apply to all website development / design services provided by OSAM Websites.
Acceptance
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Charges
Charges for services to be provided by OSAM Websites are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. OSAM Websites reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Invoices for our websites (unless categorically stated) are for a standard website without any additional framework (eg. e-commerce, booking systems, forums), if additional framework is required and not stated at point of sale a new quotation will be required to complete the work.
Unless agreed otherwise with the Client, all website design services require an upfront payment before the work is supplied to the Client for review.
Payment for services is due by credit card, cheque or bank transfer. Cheques should be made payable to OSAM Websites and sent to OSAM Websites, Brooklands house, Lancing Business Park, Lancing BN15 8AF. Bank details will be made available on invoices.
Web Design
We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!
Client Review
OSAM Websites will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies OSAM Websites otherwise within ten (10) days of the date the materials are made available to the Client.
Turnaround Time and Content Control
OSAM Websites will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon OSAM Websites receiving initial payment, unless a delay is specifically requested by the Client and agreed by OSAM Websites.
In return, the Client agrees to delegate a single individual as a primary contact to aid OSAM Websites with progressing the commission in a satisfactory and expedient manner.
During the project, OSAM Websites will require the Client to provide website content; text, images, movies and sound files
Failure to provide required website content:
OSAM Websites is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as a result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
Using our content management system you are able to keep your content up to date yourself.
Payment
Invoices will be provided by OSAM Websites upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.
Refund and Cancellation Policy
Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid is retained by OSAM Websites and if applicable, any outstanding payment for the work of the project will be collected.
Under certain circumstances a refund may be given after a review of the clients case. If a refund is agreed upon the client will get a refund within 10 days of the claim.
Chargebacks
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Hosting Services
Payments for hosting services are non-refundable. Hosting accounts are created upon order and allocated server resources based on the selected plan. Payment remains due even if the account is unused.
Hosting accounts remain active until an official cancellation notice is received from the client. If hosting payment is overdue the website will be turned off after a 15 day grace period.
Website cancellation or transfer
The client can cancel their website at any time by sending a written notice to support@osamweb.com and discussing it with our cancellation team. A cancellation/admin fee of £50 + VAT per website applies (please refer to the Domain Name Registration and Management section for details on how this fee affects domain names). This fee must be paid before the transfer can proceed. Your website will be provided in two parts: a ZIP file containing the HTML files and a MySQL database file.
Default
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on OSAM Websites’s Web space, OSAM Websites will, at its discretion, remove all such material from its web space. OSAM Websites is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client’s account will immediately be considered to be in default until full payment is received. Clients with accounts in default agree to pay OSAM Websites reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by OSAM Websites in enforcing these Terms and Conditions.
Termination
Termination of services requires 30 days notice by the Client and must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for all work completed to the date of the 30 days notice of cancellation.
Additional Expenses
The client agrees to reimburse OSAM Websites for any additional expenses required to complete the work, such as special fonts, stock photography, and other necessary materials.
Web Browsers
OSAM Websites makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). The client agrees that OSAM Websites cannot guarantee correct functionality with all browser software across different operating systems.
OSAM Websites cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website has been designed and handed over to the Client. As such, OSAM Websites reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Indemnity
All OSAM Websites services may be used for lawful purposes only. You agree to indemnify and hold OSAM Websites harmless from any claims resulting from your use of our service that damages you or any other party.
Copyright
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants OSAM Websites the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting OSAM Websites permission and rights for use of the same and agrees to indemnify and hold harmless OSAM Websites from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to OSAM Websites that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered on wetransfer or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format.
Although every reasonable attempt shall be made by OSAM Websites to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.
Post-Placement Alterations
OSAM Websites cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
Domain Name Registration and Management
OSAM Websites registers and manages domain names on behalf of the Client, holding them under our name. We are responsible for processing domain payments and renewals to ensure continuity of service.
The registration and renewal fees listed below apply only to the .uk namespace. Other TLDs have different rates, which will be discussed with the client at the time of registration.
Domain Registration Fees
Domain Renewals
Expired and Expiring Domains
Domain Transfers & Contract Termination
By using our domain registration services, the Client agrees to comply with Nominet’s Terms and Conditions.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Liability
OSAM Websites hereby excludes itself, its Employees and or Agents from all and any liability from:
Severability
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.
Updates & Support
Throughout your time with us, you may reach out for text updates, image changes, and general website / technical support.
All support is subject to our Fair Usage Policy. For more details, click here.
Search Engine Optimisation (SEO)
Please click here to read our SEO Terms & Conditions
OSAM Websites cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed as a result of a service offered by OSAM Websites.
The terms and conditions of this website are governed by the laws of England and Wales. Jurisdiction for any claims arising in respect of this website’s Content shall lie exclusively with the courts of England. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
Outsourced Sales and Marketing Limited is a Private Limited Company registered in England and Wales under company number: 07483957. UK VAT number: GB 105776216 and uses the trading name of OSAM Websites.